Products

1. What materials are used in your products?
Our products are crafted from high-quality materials, including premium fabrics, eco-friendly materials, and durable components. Each product description provides detailed information about its materials.

2. How do I care for my Posh Vibes products?
Care instructions vary by product. Refer to the care label or product description for specific guidelines to ensure longevity and maintain quality.

3. Can I find detailed product information on your website?
Yes, each product page on our website includes comprehensive details such as materials, dimensions, and care instructions to help you make an informed decision.

4. Do you offer custom or personalized products?
Currently, we do not offer custom or personalized products. All items are available as described on our website.

5. Are your products available in different sizes or colours?
Yes, many of our products come in various sizes and colours. Check the product page for available options and choose the one that best fits your needs.

6. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, contact our customer support immediately. We will assist you with returns or exchanges as per our policy.

7. Do you offer samples of your products?
We do not offer product samples at this time. For more information, please contact our customer support.

8. Can I see product reviews before purchasing?
Yes, product reviews are available on each product page. Read customer feedback to help you make a well-informed purchase decision.

Orders & Payments

1. How can I confirm my order?
After placing your order, you'll receive a confirmation email with all the details. This confirms that we have received and processed your order successfully.

2. How do I track my order status?
You can track your order status by logging into your account and checking the 'Order History' section for real-time updates on your shipment.

3. What if the item I ordered is unavailable?
If an item is out of stock, we will notify you immediately and offer alternatives or process a full refund if no suitable options are available.

4. How long will it take to receive my order?
Orders typically arrive within 7-10 business days. Delivery times may vary based on your location and any unforeseen delays.

5. How can I change my order?
To modify your order, contact us as soon as possible before it’s processed. We can adjust your order based on availability and request.

6. How do I cancel my order?
If you wish to cancel your order, please reach out to our customer support before it is dispatched. Cancellations are only possible before processing begins.

7. Who should I contact for order issues?
For any problems with your order, contact customer support via email at info@posh-vibes.com or call +91 88498 26743 for assistance.

8. What payment methods are accepted?
We accept payments through credit/debit cards, net banking, and UPI. Choose the option that suits you best at checkout.

9. When will my credit card be charged?
Your credit card will be charged at the time of order placement. The transaction will appear on your statement shortly after.

10. Do you offer cash-on-delivery?
Currently, we do not offer a cash-on-delivery option. All payments must be made online at the time of order placement.

11. In what currency will I be billed?
All orders are billed in Indian Rupees (INR). This will be the currency shown on your receipt and statement.

12. Can I update my billing address?
Yes, you can update your billing address during checkout. Ensure it is accurate to avoid any issues with payment processing.

Shipping & Returns

1. Will I be charged additional taxes for domestic shipping in India?
You may be charged octroi or entry taxes if applicable, depending on your location. These costs are the responsibility of the customer.

2. Do you ship internationally?
Currently, we only ship within India. We do not offer international shipping at this time.

3. How is my order shipped?
Orders are shipped using reliable courier services to ensure timely and secure delivery to your address.

4. Can I send different items to different addresses?
No, each order can only be shipped to one address. Separate orders must be placed for different addresses.

5. Can my order be shipped to a P.O. Box?
We do not ship to P.O. Boxes. Please provide a physical address for delivery.

6. Can I change my shipping address after placing an order?
To change your shipping address, contact us immediately. We can update it before the order is dispatched.

7. What should I do if my order is delayed?
If your order is delayed beyond the expected delivery time, contact our customer support for an update and assistance.

8. How long does it take to receive a refund?
Refunds are processed after we receive and inspect the returned item, typically within 7-10 business days. Shipping costs are not included.

9. Can I return products to a D'decor store?
Returns must be sent to the address provided in our policy. We do not accept returns at D'decor stores.

General FAQs

1. How do I reach customer service?
Contact our customer service by emailing info@posh-vibes.com or calling +91 88498 26743 for any inquiries or issues.

2. How can I use my credit note?
To redeem your credit note, enter the code at checkout. The amount will be applied to your order total.

Privacy Policy

1. How do I unsubscribe from your mailing list?
To unsubscribe from our mailing list, click the ‘unsubscribe’ link located at the bottom of our emails.

2. Will my information be shared with others?
No, we do not share your personal information with third parties. Your data is kept confidential and secure.